Terms of Service

Last updated: July 31, 2026

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1. Introduction

Welcome to Shipbly ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of the Shipbly platform and services, including our mail forwarding, package forwarding, and local agent services in the Netherlands.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. Our Services

Shipbly provides the following services:

  • Package Forwarding: We receive packages at our Netherlands address and forward them to your international address
  • Local Agent Services: We provide local agents in the Netherlands for various tasks and errands
  • Mail Management: We handle your mail and correspondence at our Netherlands address
  • Storage Services: Temporary storage of your packages before forwarding

3. Account Registration

To use our services, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Verify your email address

4. Pricing and Payment

Current Pricing Structure

  • Premium Subscription: €5.00/month (includes 1 free package forwarding)
  • Package Forwarding: €8.50 per package (pay-as-you-go)
  • Agent Services: €25.00 per hour
  • Additional Services: Shipping costs, label generation fees, and other services as listed

All prices are in Euros (EUR) and include applicable taxes. Payment is processed securely through Stripe. Subscription fees are billed monthly in advance. Pay-as-you-go services are charged when used.

5. Package Forwarding Terms

5.1 Package Acceptance

We will receive packages on your behalf at our Netherlands address. You must provide accurate sender and package information.

5.2 Prohibited Items

We do not accept illegal items, hazardous materials, perishable goods, firearms, or items prohibited by Dutch or international law.

5.3 Storage Period

Packages are stored for up to 30 days free of charge. Extended storage may incur additional fees.

5.4 Forwarding Responsibility

Once packages leave our facility, shipping and delivery are handled by the selected carrier. We are not responsible for carrier delays or losses.

6. Agent Services

6.1 Service Scope

Our agents can perform legal tasks within the Netherlands including shopping, deliveries, appointments, and administrative services.

6.2 Booking and Payment

Agent services must be booked in advance and paid before service delivery. Minimum booking is 1 hour.

6.3 Service Limitations

Agents will not perform illegal activities, handle hazardous materials, or provide services outside their expertise.

7. Liability and Insurance

Important: Our liability is limited to the declared value of packages or the cost of services provided. We recommend purchasing additional insurance for high-value items.

Shipbly maintains insurance coverage for packages in our custody up to €500 per package unless otherwise declared. We are not liable for delays, customs issues, or damages occurring outside our direct control.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with GDPR and Dutch data protection laws.

9. Prohibited Uses

You may not use our services for:

  • Illegal activities or circumventing laws
  • Fraudulent or deceptive practices
  • Violating intellectual property rights
  • Sending prohibited or dangerous items
  • Evading taxes or customs duties
  • Harassment or harmful behavior

10. Termination

Either party may terminate the service relationship at any time. Upon termination, you remain responsible for any outstanding charges. We will arrange for return or disposal of any packages in our custody according to your instructions.

11. Governing Law

These Terms are governed by Dutch law. Any disputes will be resolved in the competent courts of the Netherlands.

12. Changes to Terms

We may update these Terms from time to time. We will notify users of any material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@shipbly.io

Address: Shipbly B.V., Jan van Eijckplein 2, 4703GV Roosendaal, The Netherlands

Support: Available through our platform chat or hello@shipbly.io

By using Shipbly services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last updated: July 31, 2026 | Version 1.0